AVOID AT ALL COSTS - We will continue on our current payment until it runs out with them simply because we can't get a refund. They steal your money they overcharge you and refuse to help or be useful in anyway. If I ever have any questions and I contact their support, the support team is helping me determine the issue within minutes. "Update #4 - Formal complaint was launched and is now escalated to PayPal for resolution due to the lack of response from Citadel. They kept refusing only giving me an option for credit. I've bought and sold numerous companies, and each time I find a new one the first thing that I do is move the infrastructure to Citadel Host.Day on night these guys are on it! I immediately opened a ticket and the day after the ticket was closed without an explanation or solution. Who runs these company?I once again told them that I already had a server from Zap Hosting and BTW (worked minutes after payment) and for them to cancel and give me a refund for services that I never got. When I tried to get help through live chat, I was told I would have to submit a ticket. Four days to reply while my 3 months subscription keep ticking away. Support was initially decent, however as my issues continued, response times from support began to worsen and would take days for an answer. They have the "Optional Premium Service" for $19.99 add-on. Citadel Servers is nothing more than a ghost service, automated with one person collecting the money. The only solution they offered was to refund that in credits. I cancelled and submitted it in writing in a ticket the day after, but I do not qualify for a refund. I proceeded to it, only to find out that it was banned by FiveM. Not to tell me that they fixed the problem but to tell me that the previous owner of the server somehow caused FiveM to banned the IP address. -Brent, I have hosted ark survival evolve game server with them.I wanted a personal server i could mod, play with friends in texas, california and new york city and was suprised to find they offer all 3 locations, went with texas because its in between them and it's all working well.Thank you, Good server experience so far ( 2 weeks ) new game panel is nice, Rented ark survival evolved server, got it setup and joined server in 5 mins, pretty painless experience tbh, would rent again, I didn't know anything about game hosting..Didn't know what i was doing, talked to citadel on live chat and they helped me so much, i absolutely love them!Rented a Don't starve together server to play with my friends and was up fast, you have to do this token thingy and they have a guide showing you how to do this so was straight forward even for a knuckle head like me lol.Would i recommend them? I had to delete all files they put on, download everything from the dev and setup myself to get it working halfway -- server still randomly stopped and started and kicked everyone from the game every 5-10 mins of play but we could log right back in as it was magically restarted and up. No mention of all the crap I went through to set it up when they didn't do it in the first place.