The ‘Peace’ armchair by DFS, in teal velvet, in my sitting room. I have used dfs before so decided to buy from them again. We've surveyed more than 5,700 Which? Shambles! This is where I got the chance to upholster my own, DFS also told us that they work alongside huge paint brands, such as Dulux, so that they are aware of the ‘key colours of the year’ before the news hits the media and the general public. It’s already started creaking! Had settee less than 2 years, had the same bloke come rnd 3 times problem still not sorted, they have now ordered new parts and have allso going to replace the leather as certain parts are splitting. members can log in now to unlock the tables below. So, here are five key things about DFS I bet you didn’t know before now…. The sofa is shoddy and the customer care diabolical. Pics of : West Elm Axel Leather Sofa Reviews. So i asked another lady (not in normal uniform) to ask for help. Springs. The bed we purchased was over £1000! Purchased the Landos power 2 seater x2 in full leather. Should know better than to think dfs actually has quality goods!! Shame really as i was planning on ordering right then. Tried using the pandemic as an excuse, but I ordered it mid pandemic & was told 6-8 weeks. When I put it on Instagram, no-one could believe that this design was DFS piece. Instead, I watched a chair designer bring down a computer-aided design drawing of an accent chair from the studio upstairs, before a small team used oriented strand board (OSB) cut from a template, alongside cut birch strip wood, to build a chair frame before it was passed onto the upholstery team to add the foam and fabric. DFS is unusual in that they have their own design studio within the working mill. All DFS sofas are handmade to order, so unlike furniture suppliers who have their product created offshore and have it shipped into the UK, DFS do not have piles of imported stock sitting around, waiting to be sold. The sell guy choose to ignore me and serve another older couple. I don’t know. Customer service never calls you back. members about their sofa shopping experience, to calculate ratings and scores for all the major sofa shops, including DFS. World's worst customer service.Long and short of it I had a sofa delivered 6 months after my order which turned up with stains on it. This flexible lounger is part of DFS ‘Capsule’ range for small spaces. So we bought a LEATHER pistachio coloured sofa 3 years ago which started peeling on the seat cushions within the 1st year. Disgusting. It was less than two weeks old. With a wide range of contrast stitch leather colour options, each piece is complete with fixed, high back and arm cushions, complete with fibre filled interiors and foam seat interiors ensuring maximum support and … Arrived promptly, The two lads were faultless, very professional and courteous, They assembled the very heavy tables with ease , removed all packaging once completed.They thoroughly checked the tables before leaving. They company must be loosing alot of money from awful customer service. Easy gliders good when they dont fall off. The sofa is ok, but the chair is very definitely sink right into and very much what we didnt want. Log in or join Which? We placed an order 15 weeks ago and paid in full. Ping Guide To The Best Modern Leather Sofas Apartment. 9 weeks later & we still don’t have the feet. The highest-quality sofas … This manufacturing process then leads us onto the lack of robots. Another 15 minutes this morning only to be cut off. This corner unit, a collaboration with House Beautiful, works especially well as it is low backed, making it look very casual. Kick back and put your feet up in style with the Axel leather sofa collection. Ordered the moorland formal back sofa,back cushions are not nice and straight like the pics on the website they have huge dips in the tops and even after being replaced they are no better and dont match the chair which has a nice plumped up straight cushion. The sofas have even ruined our laminate floor, as the eziglides just fall off, only installed with double sided sticky tape, well worth £60. Roughly a month later to discover they ordered us the large sofa, which we didn’t ask for and certainly wouldn’t fit in our house easily. Bought lounge sofa set and have had to wait 4 months for. Customer care/ service is an alien concept for DFS.DISGUSTING BEHAVIOUR. The lady said they would get someone to come out to fit them & I said to save them the hassle just post them and we will sort it. 4 calls, 3 emails and 15 weeks later trying to get some information about the disappearance of our sofa we were bluntly told it would be around the end of the month. A lighter colour shows off its button detailing better than a darker shade. DFS couch has been built to be able to live. Axel Sofa Range. Which? She then directed me the the young man that had ignore me in the first place. We complained to head office about the manner we were spoken to to which the horrible woman in the ashford branch breached our confidentially and called my partner to confront him about the complaint. It’s chic lines are accentuated in this pretty rose pink colourway. Terrible service, don't bother as they never reply! Anyway we've decided to get it recovered only to receive a phone call telling us this LEATHER sofa was only 20%leather 80%plastic.
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