Please fill in below form and we'll get back to you in a timely manner. You can find batch code in the back of the assembly sheet. We value your business and want to ensure your satisfaction. Delivery within North America usually takes 7 - 10 business days. For EU, Middle East, Australia and South Africa Customers Telephone: +31 (0)20 305 8620 Email: europecustomerservice@kidkraft.com If you have pictures or videos you would like us to look at, please attach. KidKraft Parts Ordering. Please note: We are currently optimizing our mobile experience for our parts website. To complete your order, please use a desktop or laptop only. For OUTDOOR Swingsets and Playhouses only: Click here. Outdoor Replacement Parts. You can find batch code on the back or bottom of any KidKraft product. If you have missing or damaged parts, our sincere apologies, we will certainly do our best to get your parts to you as quickly as possible. We do our absolute best to ensure that you receive your product in great condition. In the case of a manufacturer error, replacement parts are covered under warranty for 90 days from the date of purchase from the retailer. For all items other than Outdoor Swingsets and Playhouses, please enter the batch code below. You can find batch code on the outside of the box. To complete your order, please use a desktop or laptop only. There are several locations where you can locate the Item Batch Number. The Item Batch Number is specific to the item that you are requesting parts for. For EU, Middle East, Australia and South Africa Customers Telephone: +31 (0)20 305 8620 Email: europecustomerservice@kidkraft.com How Can I Order Missing or Damaged Outdoor Parts? For the best experience on our site, be sure to turn on Javascript in your browser. Hassle-Free Parts Replacement is one of the core values of the Customer Experience Team at KidKraft! KidKraft's policy is to provide replacement parts, usually free of charge, under our 90 day warranty. Some cosmetic imperfections such as peeling, warping, seasonal checking or cracking are normal characteristics of all outdoor wooden play equipment, however if you have a part you are concerned about - send us a picture and we will have our Quality Team assess it for replacement. (Files must not exceed 2MB - There are several locations where you can locate the Item Batch Number. please do not include the "110" or "231" if your batch code starts with this number. Please note: We are currently optimizing our mobile experience for our parts website. Date of purchase If you have a question about a part, please contact us at customer service: For US and Canada Customers: Telephone: 1-800-933-0771 FAX:(877) 933-0771 Email:customerservice@kidkraft.com, For EU, Middle East, Australia and South Africa Customers Telephone:+31 (0)20 305 8620 Email:europecustomerservice@kidkraft.com. Parts Replacement. (Files must not exceed 2MB - To help us do this, please fill out the form below. KidKraft ignites imaginations and guides adventures with indoor and outdoor toys and furniture.
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